Contact Us

We're here to help! Do you have questions about current trainings and exams? Are you having trouble logging in, using the website or accessing your certificate? Maybe you just want to send us some kudos (we love that!). Whatever your reason, use the form below to get in touch with us.

We've recently launched a new system!

Below is additional info to assist you, if you are experiencing issues. Please don't hesitate to reach out, if you continue to have troubles. Thanks for your patience as we improve Child Abuse Mandated Reporter Training!

Support requests must be submitted online.

Use the form below for all support requests regarding the website, registration, login, trainings, exams, and certificates. Unfortunately, there is no telephone support available at this time.

Please do not reach out to OCAP directly for technical support.

I Can't Access the Exam

If you are having trouble accessing the exams for your training, it's possible your browser is being cached. Be sure you refresh your browser and/or clear your browser cache. You can find assistance with clearing your browser cache here.

You can also reach the exam for your training by registering for an account. Click the Register/Sign In button at the top right and use the link to Sign Up. Register for your course, and find the corresponding exam in the course dashboard for your account.

I Need Help with a Certificate

Certificates
You can log in to your account to view the certificates for completed courses. If you've passed the exam, your certificate should be displayed in your account as a link to download a PDF file.

If you are experiencing an error in viewing your certificate, please allow 1-2 hours for your certificate to populate in the system.

Certificates from the Old System
If you need support with accessing your certificate from the old system, please use the form below and send us a message. Please allow two business days to process your request.

Can I Use My Account Info from Previous Years?

We've launched a new system, as of 10/01/2018. If you've not registered for an account after this date, you'll need to register for a new account.

Click the Register/Sign In button in the top right, followed by the link to Sign Up. Follow the instructions to complete the registration process.

I Have Trouble Creating a Password

The system requires secure passwords for account creation. This means your password must contain a combination of upper and lowercase letters, symbols, and numbers, as well a minimum of 8 characters in length.

Please create a password that includes the following:

  • Minimum 8 characters
  • At least 1 Uppercase Letter (example ABCDE)
  • At least 1 Lowercase Letter (example abcde)
  • At least 1 Special Character (example !@#$%)

I Didn't Receive the Verification Email

Sometimes, automated email messages are filtered by your email host. Please try checking your junk folder or all mail folder for the message.

It's possible there was a typo in your email address at signup. Try registering again using your correct email address. If you are able to create a new account, your email was entered incorrectly initially. Please look for the new verification message in your email inbox.

If you receive an error trying to create a new account, there is already an account created for your address. Please reach out to us using the form below for additional assistance.

I Didn't Receive the Password Reset Email

It's possible you do not have an account in our system yet. We've launched a new system, as of 10/01/2018. If you've not registered for an account after this date, you'll need to register for a new account.

Click the Register/Sign In button in the top right, followed by the link to Sign Up. Follow the instructions to complete the registration process.

If you are sure you have an account, it's possible the automated email messages are filtered by your email host. Please try checking your junk folder or all mail folder for the message. If you continue to have issues, please reach out to us using the form below for additional assistance.

I Can't Get Past the "Tell Us About You" section of Registration

Occasionally, there are specific javascript settings that may be turned off on your browser. If you are using the latest version of Chrome already, try registering in a different browser entirely, to see if the issue persists.

To review the javascript settings in your browser, please visit the Preferences section of your browser. Below are instructions to find this setting in Google Chrome.

  • In the menu bar under Chrome, select Preferences.
  • Scroll to the bottom and click Advanced Settings.
  • Under Advanced Settings, click to open the Content Settings section. Then click to open the Javascript tab.
  • Click the toggle to show Allowed (recommended) in the Javascript tab.
  • Restart your browser and try viewing the page again

If you continue to have issues, please reach out to us using the form below for additional assistance.

An Error Occurred Processing Your Request

If you receive the message "An Error Occurred Processing Your Request," you may be viewing the website in an outdated browser.

The Mandated Reporter system supports the latest version of all browsers, but we recommend viewing the site and trainings in the latest version of Google Chrome, for the best viewing experience.

If you continue to receive this error, please reach out to us using the form below for additional assistance.

Contact Information

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Why you should care.

Nearly 700,000 children are abused in the U.S annually.
A report of child abuse is made every ten seconds.
5 children die every day from child abuse and neglect.

Stop the Abuse.

If you suspect that a child is in
danger of abuse or neglect,
report it.
 

Take Action.

Discover ways you can be active
in the fight to end child abuse.